Shipping

Shipping, Complaints, Cancellations and Return/Refund Policy

Domestic shipping

1. We deliver orders from within Pakistan using reputable courier We also deliver domestically using our own riders.
2. We will deliver your order to the address that you provide when placing the order on our website within 3-5 days of placing the order. This timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable

International shipping:

1. We deliver orders outside of Pakistan using reputable courier companies. 
2. We will deliver your order to the address that you provide when placing the order on our website within 8-10 days of placing the order, however this might take longer due to circumstances outside of our control and we shall not be held liable for any such delays.
3. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from Pakistan.

Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this number +92 333 0184517 or on this email info@studiomehr.com. We shall use our best endeavors to respond to your complaints or queries within 7 days of receipt.

In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

Cancellations

You may cancel any order within 12 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Exchange, Return and Refund Process

We operate a no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged. Any refund received will be in the form of store credit.

We only accept returns of goods within 7 days after you have received your order.

To be eligible for a return/exchange, the item must be unused, in the same condition that you received it, and in its original packaging, with tags intact. Please follow these steps to initiate your return/exchange process:

1. Contact Us: Initiate the return process by contacting our customer service team on WhatsApp at +92 333 0184517 with your order number and reason for return.
2. Authorization: Once your return is approved, you will receive detailed instructions on how to send back the item.
3. Shipping: Pack the item securely and ship the item to the address provided in the return instructions. Please note that the customer is responsible for the cost of return shipping.

Made-to-Order Items Policy

To maintain the integrity and uniqueness of these products, we have established the following policy:

1. No Exchange or Refund:
   All made-to-order items are non-refundable and non-exchangeable. Once an order has been placed and confirmed it cannot be canceled or modified.

2. Order Accuracy:
   Please double-check all details, including size, color, and design specifications, before placing your order. We produce items based on the exact details provided during order confirmation.

3. Damaged or Defective Items:
   If your order arrives damaged or defective, please contact us within 7 days of receiving the item with clear photos and details. We will review your case and provide assistance as needed.

4. Customer Agreement:
   By placing an order for a made-to-order item, you agree to these terms and understand that these items cannot be resold or restocked due to their personalized nature.

Condition of Returned Items

To be eligible for a return, items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that do not meet these criteria will not be eligible for a exchange or store credit.

Inspection and Processing

Once your return is received and inspected, you will be notified. If the item meets our return conditions, we will process your store credit. If the item does not meet the return criteria, we will notify you and return the item to you at your expense.

Store Credit

Approved returns for items will be issued as store credit only. Store credit can be used for future purchases on our website and will be valid for 3 months from the date of issue. Please note store credit can only be issued once.

Damaged or Defective Items

If you receive a damaged or defective sale item, please contact our customer service team immediately at +92 333 0184517 with photos and a description of the issue. We will work with you to resolve the problem promptly, including issuing a replacement or store credit as necessary.

Sale Items

Sale items cannot be returned, refunded, or exchanged. Please carefully review the product details and sizing before making a final sale purchase. Sale items can only be exchanged if the product has any manufacturing defect or any other fault on from our end.